Stephens
My parcel was not delivered for some reason. It took nearly a month to be returned to me. I was promised a refund which I have yet to receive.
However, I have sent dozens of parcels before with no problem at all. Probably just a one off.
Marshall
Great idea, but when things sdon't go to plan, support was lacking.
I sent a package to Northern Ireland, but never received the promised confirmation of delivery.
When I enquired about this I got a cut and paste response to say it would be looked into - then nothing.
I had to dig around myself in the end to find out what had happened.
Get support right and you'll grow even bigger.