Snelling
I was disappointed that I paid £9 extra for evening pick up. On the website this was stated as 5.30 - 9.00. I arrived home at 5.05pm to find the driver had knocked at 2 neighbours' houses looking for the parcel. He said that evening times were actually from 5pm - 7pm. Feel I should have been refunded as I paid for a service that doesn't actually exist. On line customer service hopeless - after 15 minutes waiting for my 'helper' to respond to my question I gave up! On a positive note, the parcel was delivered quickly & safely.
JAMES
OVERALL IT IS A VERY COST EFFECTIVE AND EASY TO USE, FOR EBAYERS IT IS HELPFULL TO BE ABLE TO PAY VIA PAYPAL (YOU DON`T NEED TO FIND THE CASH) FROM THE MONEY YOU HAVE BEEN PAID FOR THE ITEM SOLD. JUST 1 GRIPE I HAVE NOT BEEN ABLE TO USE ALL THE £5 DISCOUNTS OFFERED, BEEN TOLD I HAVE GOT TO PREPAY FIRST! BIT NAUGHTY THAT AS IT IS NOT CLEAR. FEEL CAUGHT OUT. VERY GOOD BUNCH OF PEOPLE ON THE "LIVE HELP"