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Collection Details

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Please note that delivery timescales are working days.

On this service deliveries can take place Monday to Friday. Please bear this in mind when estimating the delivery of your parcel.

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Prohibited Items:

The following items (or any item similar in description or content) cannot be carried on any service.

Any person sending such an item may be subject to their order being cancelled without notice:

Animals Or Organisms Of Any Form (Alive Or Dead) Including Animal Parts, Real Fur, Ivory Etc.
Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.
Biological Samples
Christmas Crackers
Compressed Air & Empty Cylinders
Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
Gardening And Household Tools - Gardening And Household Tools, Unless Properly Protected
Geochron
Hazardous Goods Including Aerosol, Asbestos, Ashes, Detergents, Resin, Explosives, Filth, Fire Extinguishers, Fireworks, Gas, Dry Ice, Items Containing Flammable And/Or Explosive Substances.
Illegal Goods - Including Counterfeit Goods, Counterfeit Currency And Any Items Considered Illegal In Either The Exporting Or Importing Country.
Kayaks
Lights/Lighting/Chandeliers (Hermes)
Liquids/Creams/Oils/Gel - Including Aftershaves, Alcohol, Juice, E-Cig Fluid, Water, Emulsions, Paint, Ink Etc.
Magnets
Mattress
Medical Equipment
Milk Powder (Formula)
Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Vouchers, Tickets, Lottery Tickets, Stamps (Unless Franked) Etc.
Negotiable Documents Including Passports, Driving Licences Etc.
Oxidising Materials And Peroxides (Including Hair Dyes)
Paintings/Canvas Prints (Hermes)
Perishable Goods - Meat, Fish, Perishable Food, Food Containing Or In Liquid Form (Items With A Short Shelf Life Or That Spoil If Not Refrigerated) (All)
Plant
Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
Pornographic Material And Obscene Publications
Printer Toner/ Ink Cartridges (International Parcels Only)
Radioactive Materials
Seeds (International Orders)
Settee
Sofa
Spectacles, Glasses, Sunglasses (Hermes, Landmark, MyHermes)
Telescopes (Hermes)
Vehicle Parts - Large Vehicle Parts Including Vehicle Panels, Spoilers, Doors, Bonnets, Bumpers, Carbon Fibre, Engines, Any Car Parts Containing Oil Or Liquids, Airbags, Steering Wheels Containing Airbags, Seatbelt Tensioner Etc.
Weapons - Including Replicas, Ammunition, Axe, Blades, Chainsaws, Guns, Knives Etc.
White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Hobs, Boiler, Washing Machines, Hot Tubs Etc)

Items Covered For Loss Only:

The services provided to us by the couriers will send the following items, however, they will not compensate for any damage.

If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed).

Antiques, Items Over 100 Years Old. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Bicycle - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Coffee Machine, Coffee Grinder, Coffee Roaster - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Cycles, Bicycles, Unicycles, Tricycles. - maximum parcel compensation value for damages is £0, up to £5,000 compensation for lost items.
Dinner Sets - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Electrical Appliances That Are Not Considered White Goods Such As Cameras, Monitors, Computers, All In One Computers, Drones, Lamps, Laptops, Scanners, TV, Projector Etc. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Floor Boards, Laminate, Wooden Flooring - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Fossils - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Furniture - Including Objects Such As Tables, Chairs, Desks, Beds Or Large Electronic Devices (Must Be Within The Service Dimensions) - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Glider - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Knitting Machine, Sewing Machine - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Ladders - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Luggage - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Models, Kits - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Musical Instruments Including Guitars, Amplifiers, Speakers, Turntables, Violins, Keyboards Etc. All Musical Instruments Must Be Sent In A Hard Case And Boxed. - maximum parcel compensation value for damages is £0, up to £1,000 compensation for lost items.
Ornaments (Must Not Be Made From Non-Comp Materials Like Glass, Porcelain Etc.) - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Suitcase - A Suitcase Will Not Be Covered If This Is Used As Packaging For Internal Items. - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Surfboard - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Telescope, Microscope - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.
Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings - maximum parcel compensation value for damages is £0, up to £0 compensation for lost items.

No Compensation items:

The following items (or any item similar in description or content) can only be carried on a no compensation basis on any service.

Any person sending such an item does so at their own risk:

Ceramics / Porcelain / China / Stone - Items Made Or Consisting Of Porcelain Or Similar Including Tiles, Sinks, Basins, Toilets, Baths, Concrete, Crockery, Granite, Marble, Vase, Pottery, Plates Etc.
Delicate Items
Documents (Where Not Prohibited)
Fishing Rods
Fragile Items (All)
Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirror, Spectacles, Window, Perspex Etc.
Hamper
Lenses
Lights, Lighting, Lamps, Lampshades, Chandeliers Etc.
Models (Including Planes, Cars, Gliders.)
Packaging - Including The Box, Media Packaging, Suitcases/Flight Cases Used As Packaging Etc
Pewter Figures
Precious Metals And Stones - Including Gold, Silver, Platinum, Palladium, Gems, Gemstones, Diamond, Ruby, Emerald, Amber, Pearl Etc. (Including In Jewellery Form)
Shower Screen
SIM Cards (Where Not Prohibited)
Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts Etc.
Stoneware, Statues, Statuettes, Marble
Torches
Vermiculite Board
Watch

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order.

Any person sending such an item may be subject to their ordering being cancelled without notice and does so at their own risk potentially negating any parcel compensation:

Please note we are more than happy to carry these items in the more info section - we just need a clearer description (assumes the clearer description is not an item in the no compensation or prohibited list of course).

Car Part
Gift
Personal Item