Prohibited Items:

The following items (or any item similar in description or content) cannot be carried on any service.

Any person sending such an item may be subject to their order being cancelled without notice:

• Animals Or Organisms Of Any Form (Alive Or Dead) Including Animal Parts, Real Fur, Ivory Etc.
• Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.
• Biological Samples
• Christmas Crackers
• Compressed Air & Empty Cylinders
• Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
• Gardening And Household Tools - Gardening And Household Tools, Unless Properly Protected
• Geochron
• Hazardous Goods Including Aerosol, Asbestos, Ashes, Detergents, Resin, Explosives, Filth, Fire Extinguishers, Fireworks, Gas, Dry Ice, Items Containing Flammable And/Or Explosive Substances.
• Illegal Goods - Including Counterfeit Goods, Counterfeit Currency And Any Items Considered Illegal In Either The Exporting Or Importing Country.
• Kayaks
• Lights/Lighting/Chandeliers (Hermes)
• Liquids/Creams/Oils/Gel - Including Aftershaves, Alcohol, Juice, E-Cig Fluid, Water, Emulsions, Paint, Ink Etc.
• Magnets
• Mattress
• Medical Equipment
• Milk Powder (Formula)
• Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Vouchers, Tickets, Lottery Tickets, Stamps (Unless Franked) Etc.
• Negotiable Documents Including Passports, Driving Licences Etc.
• Oxidising Materials And Peroxides (Including Hair Dyes)
• Paintings/Canvas Prints (Hermes)
• Perishable Goods - Meat, Fish, Perishable Food, Food Containing Or In Liquid Form (Items With A Short Shelf Life Or That Spoil If Not Refrigerated) (All)
• Plant
• Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
• Pornographic Material And Obscene Publications
• Printer Toner/ Ink Cartridges (International Parcels Only)
• Radioactive Materials
• Seeds (International Orders)
• Settee
• Sofa
• Spectacles, Glasses, Sunglasses (Hermes, Landmark, MyHermes)
• Telescopes (Hermes)
• Vehicle Parts - Large Vehicle Parts Including Vehicle Panels, Spoilers, Doors, Bonnets, Bumpers, Carbon Fibre, Engines, Any Car Parts Containing Oil Or Liquids, Airbags, Steering Wheels Containing Airbags, Seatbelt Tensioner Etc.
• Weapons - Including Replicas, Ammunition, Axe, Blades, Chainsaws, Guns, Knives Etc.
• White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Hobs, Boiler, Washing Machines, Hot Tubs Etc)

Items Protected For Loss Only:

The services provided to us by the couriers will send the following items, however, they will not protect for any damage.

If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed).

• Antiques, Items Over 100 Years Old. - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Bicycle - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Coffee Machine, Coffee Grinder, Coffee Roaster - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Cycles, Bicycles, Unicycles, Tricycles. - maximum Parcel Protection value for damages is £0, up to £5,000 for lost items.
• Dinner Sets - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Electrical Appliances That Are Not Considered White Goods Such As Cameras, Monitors, Computers, All In One Computers, Drones, Lamps, Laptops, Scanners, TV, Projector Etc. - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Floor Boards, Laminate, Wooden Flooring - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Fossils - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Furniture - Including Objects Such As Tables, Chairs, Desks, Beds Or Large Electronic Devices (Must Be Within The Service Dimensions) - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Glider - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Knitting Machine, Sewing Machine - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Ladders - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Luggage - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Models, Kits - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Musical Instruments Including Guitars, Amplifiers, Speakers, Turntables, Violins, Keyboards Etc. All Musical Instruments Must Be Sent In A Hard Case And Boxed. - maximum Parcel Protection value for damages is £0, up to £1,000 for lost items.
• Non Perishable Food Items, Including Pasta, Biscuit, Cereal, Canned Food Etc. (Also Includes Dry Pet Food) - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Ornaments (Must Not Be Made From Non-Protected Materials Like Glass, Porcelain Etc.) - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Suitcase - A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items. - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Surfboard - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Telescope, Microscope - maximum Parcel Protection value for damages is £0, up to £0 for lost items.
• Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings - maximum Parcel Protection value for damages is £0, up to £0 for lost items.

No Protection items:

The following items (or any item similar in description or content) can only be carried on a no protection basis on any service.

Any person sending such an item does so at their own risk:

• Ceramics / Porcelain / China / Stone - Items Made Or Consisting Of Porcelain Or Similar Including Tiles, Sinks, Basins, Toilets, Baths, Concrete, Crockery, Granite, Marble, Vase, Pottery, Plates Etc.
• Delicate Items
• Documents (Where Not Prohibited)
• Fishing Rods
• Fragile Items (All)
• Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirror, Spectacles, Window, Perspex Etc.
• Hamper
• Lenses
• Lights, Lighting, Lamps, Lampshades, Chandeliers Etc.
• Models (Including Planes, Cars, Gliders.)
• Packaging - Including The Box, Media Packaging, Suitcases/Flight Cases Used As Packaging Etc
• Pewter Figures
• Precious Metals And Stones - Including Gold, Silver, Platinum, Palladium, Gems, Gemstones, Diamond, Ruby, Emerald, Amber, Pearl Etc. (Including In Jewellery Form)
• Shower Screen
• SIM Cards (Where Not Prohibited)
• Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts Etc.
• Stoneware, Statues, Statuettes, Marble
• Torches
• Vermiculite Board
• Watch

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order.

Any person sending such an item may be subject to their order being cancelled without notice and does so at their own risk potentially negating any parcel protection:

• Car Part
• Gift
• Personal Item