Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery locations of your ... (read more)

  2. Are able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    Different standard levels of cover are available on all our services.Increased cover can be purch... (read more)

  4. What does the price I pay include?

    The price we charge includes the cost of shipping and any associated fuel surcharge.We are not re... (read more)

  5. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however we would ask for your help to ensure we can keep our... (read more)

  6. Why does the website say my parcel is too large for standard services?

    All our services have maximum weights/dimensions. For this reason, the quick quote will only... (read more)

  7. Why can I not get a quote to my destination country?

    There are certain countries that we unfortunately cannot ship to, which are: Afghanistan... (read more)

  8. Can I arrange a collection for an address outside Ireland?

    All our quotations are based on Ireland collection and we do not have licenses to collect from ad... (read more)

  9. How do I calculate my parcel's volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions . Th... (read more)

  10. What are the size restrictions of the services?

    Each service has its own restrictions based on the volumetric weight of the parcel. To find ... (read more)

  11. I do not know the weight and dimensions of my parcel. What should I enter?

    On Ireland to Ireland deliveries weights and dimensions are not critical provided that your parce... (read more)

  12. Which payment methods can I use with

    At checkout will offer a number of ways in which you can pay.You can use most major... (read more)