Customer Help Centre

What can we help you with?

Delivery Enquiry

  1. How do I track my parcel?

  2. My parcel has arrived but I have a question about it

    This is not what I ordered Plea... (read more)

  3. When can I expect my parcel to be delivered?

  4. Can I make a claim for my parcel?

    Firstly please accept our apologies that you are having to check out this section of our website.... (read more)

  5. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour.We can... (read more)

  6. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) until your claim has been settled.We wi... (read more)

  7. I am sending a parcel to the Parcel Motel hub in Northern Ireland. What tracking should I expect to see?

    BT36 4PE is the postcode for the Parcel Motel/Nightline hub in Northern Ireland. The parcel ... (read more)

  8. How do I request that my parcel is stopped and returned to me?

    If you require the parcel to be returned to the sender then you would need to request this before... (read more)

  9. Why has my parcel tracking stopped updating?

    Although delays and issues are rare, they can occur for various reasons.  If your parcel has... (read more)

  10. I have received a parcel that I was not expecting, what should I do?

    If you have received a parcel that has been booked through us but aren’t expecting any deliveries... (read more)

  11. The details on my parcel are incorrect. What should I do?

    If you are wanting to change the collection date for your order then please click here.Howev... (read more)