Customer Help Centre

Collection Enquiry

1. When will my parcel be collected

2. I will not be available at the time of collection. What can I do?

   If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

3. My parcel has not been collected. What can I do?

   Please check here to see if the collection window of your parcel has passed. If s... (read more)

4. How do I apply for a refund?

   If you have cancelled an order prior to collection you can apply for a refund. This should be do... (read more)

5. What should I do if I need to add special instructions to my order?

   We can often pass on specific instructions to the courier before the collection date. Howeve... (read more)