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Collection Enquiry
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When will my parcel be collected
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I will not be available at the time of collection. What can I do?
If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)
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My parcel has not been collected. What can I do?
Please check here to see if the collection window of your parcel has passed. If s... (read more)
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How do I apply for a refund?
If you have cancelled an order prior to collection you can apply for a refund. This should be do... (read more)
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What should I do if I need to add special instructions to my order?
We can often pass on specific instructions to the courier before the collection date. Howeve... (read more)
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