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Customer Help Centre

What can we help you with?

Account Enquiry

  1. Reset my password

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  2. I have been locked out of my account. What can I do?

    Please use the link below to contact our live help team who can unlock your account. (read more)

  3. Where can I download my invoice for payment?

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  4. What is Prepay?

    Prepay allows you to pay into an account with Parcel2Go, and then use this credit to pay for... (read more)

  5. How do I obtain a VAT invoice for the Prepay that I have credited to my account?

    A link to the invoice for prepayment will be e-mailed to you once the prepayment has been made. Y... (read more)

  6. How do I change the details in my account?

    If you are looking to change or update your full name, contact numbers, VAT number or password th... (read more)


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