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Customer Help Centre

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Will there be any compensation cover applied to my order?


Different standard levels of cover are available on all our services.

Increased cover can be purchased at a rate of 5% of the value of the item above the standard cover up to a maximum value or either €1000 or €2500 dependant on the service. Please use the calculator below to work out the price of additional compensation cover for the service you require.

For example if your item is valued at €200 and you are using FedEx with standard cover of €50 you would pay:

200-50 = 150 * 0.05 = €7.50

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage.

Please read through this before purchasing cover for your parcel.

For the full list please click here.

Compensation Cover Calculator

I would like to know how this is calculated.

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