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Customer Help Centre

What can we help you with?

I have already placed an order but cannot print my label. What can I do?


If you do not have direct access to a printer, there are a number of alternatives you can consider: 

- E-mail the confirmation (containing the label link) to a friend or neighbour. 

- Visit your local library, who are likely to have a printer for public use. 

- Change your collection address to your work address and print your label off at work (you will need help from our live help team to do this). 

Remember, if you have booked with Nightline, Fastway or GLS they do not require a pre-printed label and you're welcome to handwrite the delivery address on the box and the driver will bring a barcode label to the collection. 

If you're still having difficulty please use the link below to contact our live help team.

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