Track Your Parcel

Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery locations of your ... (read more)

  2. What can I send?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    Please be aware we currently don’t include standard cover on our UK to UK services, you can howev... (read more)

  4. What does the price I pay include?

    The price we charge includes the cost of shipping and any associated fuel surcharge.We are not re... (read more)

  5. Why am I being offered a Highlands and Islands service?

    The following postcodes are serviced by the Highlands and Islands service because they are remote... (read more)

  6. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however, we would ask for your help to ensure we can keep ou... (read more)

  7. Why does the website say my parcel is too large for standard services?

    At Parcel2Go, we have a set of size guidelines that covers the vast majority of our courier servi... (read more)

  8. Why can't I get a quote for delivery to my destination country?

    There are certain countries that we unfortunately cannot ship to, which are:  Afghanistan... (read more)

  9. How do I calculate my parcel's volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions. The... (read more)

  10. What are the size restrictions of the Parcel2go.com services?

    Each service that we offer has its own size restrictions based on the weight and dimensions of th... (read more)

  11. I do not know the weight and dimensions of my parcel. What should I enter?

    On UK to UK deliveries weights and dimensions are not critical provided that your parcel is no lo... (read more)

  12. Which payment methods can I use with Parcel2Go.com?

    At checkout Parcel2go.com will offer a number of ways in which you can pay.You can use major cred... (read more)

  13. What will I get if I add text messaging to my order?

    Courier text messaging is an optional service you can add to your delivery to make keeping up wit... (read more)

  14. What is signature tracking?

    Signature tracking is an optional service you can add to a delivery that ensures your parcel must... (read more)

  15. Why doesn't the order process accept my postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)


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