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Customer Help Centre

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Whistl Postal Enquiries

  1. Can I send internationally with Letters and Small Parcels by Whistl?

    Our letters and small parcels service is currently adomestic-only service, which unfortunately me... (read more)

  2. Will I need to sort my items before putting them in a box?

    You don’t need to sort your items when sealing them in your boxes.However, you will be required t... (read more)

  3. How many boxes can I send at once?

    You can send as many boxes as you like per order.However, you should note that each box you send ... (read more)

  4. What happens if I declare the type, number or size of my letters incorrectly?

    If you under-declare the number of letters in each category (letters, large letters and small par... (read more)

  5. Who will collect my boxes?

    Though the service is fulfilled by Whistl, the initial stage of the delivery will be carried out ... (read more)

  6. How big can my box of letters and parcels be? Is there a maximum weight?

    Each box of letters and small parcels you send through our Letters and Small Parcels by Whistl dr... (read more)

  7. How long does it take for my letters and small parcels to be delivered?

    Delivery times for Letters and Small Parcels by Whistl take 3–5 days from the point of collection... (read more)

  8. Is Letters and Small Parcels by Whistl a tracked service?

    End-to-end tracking is currently unavailable on the Letters and Small Parcels by Whistl service.H... (read more)

  9. Is there a minimum spend for each box of letters I send?

    The minimum spend for each box you send with the Letters and Small Parcels by Whistl is £20 exc V... (read more)

  10. Are there any items I can't send with this service?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  11. What happens if one of my items can’t be delivered?

    If one of the items you send using the Letters and Small Parcels service can’t be delivered, it w... (read more)

  12. What is the cut-off time for my Whistl drop-off items to be collected the same day?

    The cut-off time to have your items collected from a drop-off point the same day is midday, altho... (read more)

  13. When will I receive the labels for my boxes?

    You should receive all of your labels via email within a few minutes of booking online. You’ll ne... (read more)

  14. Are there any tracking options available for the Letters and Small Parcels service?

    You can track your boxes for the first few stages of the delivery process.However, you won’t be a... (read more)


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