Customer Help Centre

What can we help you with?

International Parcels

  1. Which countries are inside the EU?

    The following countries are inside the EU: Austria,Belgium,Bulgaria,Croatia, Republic of Cypru... (read more)

  2. What documents do I need for EU deliveries?

    All documentation will be provided at the end of the booking process. You only need to attach ... (read more)

  3. What is a commercial invoice and do I need one?

    All documentation will be provided at the end of the booking process. A commercial invoice is ... (read more)

  4. Will my parcel be subject to customs charges?

    All parcels sent outside of the EU are subject to customs charges. Customs charges are determi... (read more)

  5. What is an EORI number/Tariff code and how do I obtain one?

    The EORI number (Economic Operator Registration and Identification) is an identification number w... (read more)

  6. Who will be delivering my parcel?

    When you book through Parcel2Go, the person that delivers your parcel will be an employee or sub-... (read more)

  7. Will I be able to track my parcel to its destination?

    You will be able to track your parcel to its destination as all our orders are fully trackable, f... (read more)

  8. Can I send to a BFPO Box address?

    Our couriers do notdeliver toBritish Forces Post Offices (BFPO) or HM Forces PO Box addresses. ... (read more)

  9. Why can't I get a quote for delivery to my destination country?

    Though our international courier services send to hundreds of locations around the world, there a... (read more)