Track Your Parcel

Customer Help Centre

What can we help you with?

General Enquiry

  1. Can I send to a P O Box Address?

    Our couriers do not deliver to P O Boxes with the exception of the Middle East Region; defined as... (read more)

  2. Where is my nearest drop off point?

    Please select the drop off service from the drop down below and enter your postcode to find your ... (read more)

  3. I am sending a parcel to eBay. What tracking should I expect to see?

    DE55 2GF is the postcode for the eBay hub in the UK. The parcel will be sent to this address... (read more)

  4. Are able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  5. What do you mean by volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)