Customer Help Centre

What can we help you with?

My Documents

  1. I am unable to print a label. Which service can I use?

    We do offer some services which do not require a printed label. When you process a quote, the ... (read more)

  2. I have already placed an order but cannot print my label. What can I do?

    No Access to Printer If you do not have direct access to a printer, there are several alternat... (read more)

  3. There is an error on my label. How can I fix this?

    Label errors are picked up by our specialised team when you place an order. Therefore, ifyou h... (read more)

  4. I have already placed an order. Where can I find my label?

  5. What documents do I need to send outside of the EU?

    All items travelling outside the EU require commercial invoices. There's no need to worry, as... (read more)

  6. Can I use a thermal printer to print my label?

    We provide both A4 sized labels and thermal printer sized (4x6) labels. To download either for... (read more)

  7. Can I hand write the address on my parcel?

    You can handwrite the address on your parcel if you have selected a 'Printer Optional' se... (read more)

  8. Do I need to put an address label on my pallet?

    Once your order has been placed, you will receive an email which will contain the tracking number... (read more)

  9. When will I receive my Whistl labels?

    You should receive all of your labels via email within a few minutes of booking online. You&rsquo... (read more)