Customer Help Centre

What can we help you with?

My Documents

  1. I am unable to print a label. Which service can I use?

    We do offer some services which do not require a printed label. When you process a quote, the ... (read more)

  2. I have already placed an order but cannot print my label. What can I do?

    No Access to Printer If you do not have direct access to a printer, there are several alternat... (read more)

  3. There is an error on my label. How can I fix this?

    Label errors are picked up by our specialised team when you place an order. Therefore, ifyou h... (read more)

  4. I have already placed an order. Where can I find my label?

  5. What documents do I need to send outside of the EU?

    All items travelling outside the EU require commercial invoices. There's no need to worry, as... (read more)

  6. Can I use a thermal printer to print my label?

    We provide both A4 sized labels and thermal printer sized (4x6) labels. To download either for... (read more)

  7. Can I hand write the address on my parcel?

    You can handwrite the address on your parcel if you have selected a 'Printer Optional' se... (read more)