Customer Help Centre

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Delivery Enquiry

  1. How do I track my parcel?

    To track your parcel, you’ll first need to enter your P2G reference or tracking number into... (read more)

  2. When can I expect my parcel to be delivered?

  3. The details on my parcel are incorrect. What should I do?

    If you are wanting to change the collection date for your order then please click here. Howeve... (read more)

  4. My parcel tracks as delivered but my customer has not received it. What can I do?

    If you're the recipient - A proof of delivery is often available within the tracking updat... (read more)

  5. I have received a parcel that I was not expecting, what should I do?

    If you have received a parcel that has been booked through Parcel2Go but youaren’t expectin... (read more)

  6. Can I make a claim for my parcel?

    To open a claim you must be the contract holder with Parcel2Go, no one else can open a claim on y... (read more)

  7. Do I need to retain my damaged item?

    We're very sorry your parcel has arrived damaged. We strongly recommend that you retain an... (read more)

  8. I am sending a parcel to eBay. What tracking should I expect to see?

  9. I am sending a parcel to the Parcel Motel hub in Northern Ireland. What tracking should I expect to see?

    If you’re sending a parcel to the Nightline Parcel Motel hub in Northern Ireland, you shoul... (read more)

  10. How do I request that my parcel is stopped and returned to me?

    If you require the parcel to be returned to the sender then you would need to request this before... (read more)


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