Track Your Parcel

Customer Help Centre

What can we help you with?

Delivery Enquiry

  1. How do I track my parcel?

    To track your parcel, you’ll first need to enter your P2G reference or tracking number into the b... (read more)

  2. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. ... (read more)

  3. When can I expect my parcel to be delivered?

  4. My parcel has arrived but I have a question about it

    This is not what I ordered Please contact the person who bo... (read more)

  5. Can I make a claim for my parcel?

    You will only be eligible to make a claim for a full refund if: The order in question was b... (read more)

  6. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) until your claim has been settled.We wi... (read more)

  7. I am sending a parcel to eBay. What tracking should I expect to see?

    If you’re sending a parcel to eBay’s UK distribution hub, you should see the following postcode i... (read more)

  8. I am sending a parcel to the Parcel Motel hub in Northern Ireland. What tracking should I expect to see?

    If you’re sending a parcel to the Nightline Parcel Motel hub in Northern Ireland, you should see ... (read more)

  9. How do I request that my parcel is stopped and returned to me?

    If you require the parcel to be returned to the sender then you would need to request this before... (read more)

  10. Why has my parcel tracking stopped updating?

    Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in th... (read more)

  11. I have received a parcel that I was not expecting, what should I do?

    If you have received a parcel that has been booked through Parcel2Go but aren’t expecting any del... (read more)

  12. The details on my parcel are incorrect. What should I do?

    If you are wanting to change the collection date for your order then please click here. Howeve... (read more)

  13. How can I cancel my order?

    Orders can only be cancelled prior to parcel collection or drop off.If you would like to cancel y... (read more)

  14. Questions about myHermes Small and Medium

    Got a question about the myHermes Small and Medium 2 kg services? Find out about dimensions, pric... (read more)