Customer Help Centre

What can we help you with?

Collection Enquiry

  1. When will my parcel be collected?

  2. I will not be available at the time of collection. What can I do?

    If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

  3. How do I cancel my order and apply for a refund?

    Not available at the time of collection? No problem If you would like to amend your collection... (read more)

  4. My parcel has not been collected. What can I do?

    If your parcel has not been collected, you should be able to rebook your collection free of charg... (read more)

  5. What should I do if I need to add special instructions to my order?

    We can often pass on specific instructions to the courier before the collectiondate. However, if ... (read more)