Track Your Parcel

Customer Help Centre

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Why has my parcel tracking stopped updating?


Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in the delivery, or a delay in the tracking system registering the parcel’s progress.

However, if your parcel tracking has stopped for more than two or three days after the estimated delivery time, there could be complications with the delivery itself.

To check whether there has been any issues with your delivery, enter your order number (found on your confirmation email or in the ‘My Orders’ area of your account) into the look-up tool below.

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