Will my parcel be subject to customs charges?

After the 31st of December 2020, all parcels sent outside of the UK are subject to customs charges.

Customs charges are determined when the parcel arrives, therefore it’s impossible for us to determine whether you’ll be charged and by how much in advance. 

Does the price I pay include customs charges?

The price you pay does not include customs charges as these are not known at the time the order is placed.

The decision is made by the relevant authorities in the delivery country who will contact your recipient if there are any charges to be paid. 

What happens if customs charges are refused?

There is a risk that the parcel will be abandoned or returned to the sender.  These actions may not be free of charge and as each country has different rules we cannot give any specifics.  

Parcel2Go.com cannot be held responsible for any charges that customs enforce on a parcel.

How long will my parcel be held in customs?

The courier will attempt to clear your parcel as quickly as possible through customs; however, there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.

Generally, customs will contact the recipient directly and for this reason, we request for you to ensure that you include all up-to-date and correct contact details for the receiver during the booking process.

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