eBay Contact Details

If you've got any particular questions or queries in relation to your eBay experience that are eating away at you, then you'll need to get in touch with eBay itself. Some people complain that just tracking down the right eBay contact number can be tricky - they claim that eBay tries to take a hands-off approach, instead encouraging users to sort out any disputes between themselves. While some disputes between buyers and sellers can be resolved with a little negotiation and goodwill, there are likely to be times when you need to go directly to eBay.

In any case, there are several ways in which you can get in contact with eBay.

What you need to do first:

ebay Contact Details | eBay Office Image
  • Log in to eBay and then over over the Help & Contact tab in the upper right-hand corner of the screen. This will bring down a list of options, the first of which is 'Contact Us'. Click the 'Contact Us' option.
  • You'll then be presented with a list of topics and issues commonly raised by eBay users. Click on the one that's most relevant to your query.
  • To discuss your query in detail, you'll need to get in touch with eBay directly. You can do this via email, phone or online chat.
  • You should be able to discuss most issues with eBay over the phone. Select the topic most relevant to your query in order to ensure that it's dealt with as quickly as possible.
  • You'll be given a phone number and a one-off passcode - make sure you use them. Different eBay support teams have different phone numbers. This thereby allows eBay to deal with your query more effectively, saving you any unnecessary time and hassle.
  • You may be asked to send an email. If so, make sure you provide eBay with as much detail - including dates, user IDs, item numbers and so on - as possible in relation to your query.