The service was selected as it was the cheapest offered for the delivery requirements. The web booking was straightforward and in this case, problem free. I would probably look at the rates quoted in future should need arise for a similar delivery. The only negative was the rather late collection which was inconvenient but probably to do with the carrier contracted rather than the agency. Would be useful if one had a choice of morning/afternoon/evening collection.
Very straight forward once you've chatted to the very helpful customer service via instant chat. Picked up on time too.
My only gripe is the large pick up window of 7am-7pm, which you can pay extra to narrow to a more convenient time slot which is why I haven't given a 5 start in overall experience. I did get a text today telling me a two hour window of when it would be collected which was very helpful but I wold have been quite annoyed if I had paid extra so you should state this on the site that you'll get a text on the pick up day giving a estimate time of pick up.