Krauspe
Parcel2go offer a great service and so far my experience with them has been convenient and good value for money.Their website User Interface is simple and effective and navigating their website is an easy experience. Customer service is usually pretty efficient in most cases, with quick responses to queries and relatively good feedback.
I have to be honest in saying that I have had a few problems of late however, although not with Parcel2go directly, but with one of their service providers, Parcelforce. Parcelforce rates are excellent and extremely competitive, however after seemlessly booking the collection of packages with Parcel2go, I had a few packages returned to me by Parcelforce stating that a 'router' label is required and no further clarification. This was after quite a number of packages successfully collected by Parcelforce and delivered to the respective recipients. So why the new requirement? Parcel2go had to investigate with Parcelforce. I had attached ALL the necessary labels already.
I rebooked the courier myself with another agency and am still waiting (weeks now) for feedback from Parcel2go on what this is all about. As a result I have lost in the region of £20 for a failed delivery with no refund and no feedback.....which is not a comfortable thought I'm afraid.
I would prefer using parcel2go, however have chosen to patiently wait for a response. I personally deem a service to be of great value by judging the overall experience from start to finish and when I know my customer's packages have been successfully delivered.
I realise that all of us sometimes experience difficulties, however, with todays economic climate we have to be extremely selective.
Great service, but perhaps a little more work needed on the follow through, especially when a problem arises.
Shapps
For 99% of the time the whole experience is very good, in fact excellent most of the time.
The times I've had to contact the on line chat, the answers have always been very satisfactory.
The occasional downfall comes with the actual delivery service, I would rate it at 95% first class.
Communication with the delivery people seems to fall down when there's a problem.
Prices are acceptable and certainly give the Post Office a run for their money on weighty parcels.
The website is easy to negotiate, although occasionally I get timed out for no apparent reason.
I have recommended the service to several people.