Very easy to register and book on line. Confirmation email received promptly. Prices competitive. Items collected as agreed and delivered as agreed. However, I did not find it easy to track my parcels using your web site. It could be made clearer what number you need to input to enable tracking. In the end I had to ring customer services for confirmation my parcels had been delivered. Will use again though.
Very straight forward once you've chatted to the very helpful customer service via instant chat. Picked up on time too.
My only gripe is the large pick up window of 7am-7pm, which you can pay extra to narrow to a more convenient time slot which is why I haven't given a 5 start in overall experience. I did get a text today telling me a two hour window of when it would be collected which was very helpful but I wold have been quite annoyed if I had paid extra so you should state this on the site that you'll get a text on the pick up day giving a estimate time of pick up.