I had two parcels this week, large but light to go to New Zealand, but you did not have an alternative to your 5 day delivery. I was wanting snail mail, with 50 day delivery, But it is not available by you.
Very straight forward once you've chatted to the very helpful customer service via instant chat. Picked up on time too.
My only gripe is the large pick up window of 7am-7pm, which you can pay extra to narrow to a more convenient time slot which is why I haven't given a 5 start in overall experience. I did get a text today telling me a two hour window of when it would be collected which was very helpful but I wold have been quite annoyed if I had paid extra so you should state this on the site that you'll get a text on the pick up day giving a estimate time of pick up.