The pick-up truck and man were unmarked, i.e. white van, not UPS or DHL which it was supposed to be. This made the office handing the valuable documents over suspicious. Service could therefore be improved by requiring signitures and tracking. Seems as if cost savings made by using a variety of intermediaries. However, everything was delivered ontime and efficiently besides this. Would use again.
To be fair I had 2 failed collections at the start but things now appear to be working with next day collection and delivery on time (just as you would expect). Keep it up and I will keep using your service which offers good value for money and better than some "parcel chimps" out there!
Good luck with your business.