Price was definitely competitive if you were willing to live with longer delivery times but still quicker than the mail service. I had booked a service for collection on 16/9 (2 days from date booked being the earliest possible) and was then told on 16/9 that it was only going to be collected on 17/9. The pick-up window was very broad which meant having to sit around all day. Other providers have been able to give much shorter pick-up windows. Labelling instructions were also confusing - Parcel2Go said print their label and they then sent me a DHL label for printing which then had to be stuck over their label - no issues but unnecessary admin. Once DHL had collected the parcel though it all went very smoothly. P2P recommended for imports given their competitive pricing.
I think the communication is great especially the live chat, the only negative thing I find is when you get a pick up date there is no time specified for morning or afternoon , so I am waiting in all day!, apart from that very satified A+++