River Island has their own returns policy that can be found on the “Info” section
of their website in the sub section of “help”. Please note that River Island may
have revised their returns policy therefore always visit the retailer’s website
first before attempting to returns your items.
The main things to note about the river island returns policy is that customers
only have 14 days from the date on the receipt to return any unwanted items. There
are three main ways in which returns can be sent to River Island and they include:
Most of the information that you require in order to make a return will be highlighted
on your despatch note which come with the order (especially if ordered via the internet).
Items such as underwear as well as earrings cannot be returned due to hygiene reasons.
Please ensure that when goods are returned, that they are in their original packaging
in a resalable condition otherwise the refund request may be rejected.