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How do I return an item to Currys?

Curry’s has their own returns policy that can be found on the Returns Policy page of their website. Please be aware that Comet may have revised their returns policies therefore always visit the retailer’s website first before attempting to return your items. Currently, the main things to note are as follows.

Home delivery items and Cancellations

Any items can be exchanged or refunded within 28 days, starting from the day the items were delivered. The items should be returned unopened, in their original packaging with any gifts or accessories.

If the items was opened for inspection, the purchase can still be cancelled within 7 working days (not including Saturday, Sunday and bank Holidays). The purchase can be cancelled following our procedure found on their returns page. If the procedure on the returns page is followed, consumers could get a full refund including any delivery charges, credited to their account within 3-5 working days.

Some exceptions where consumers will not be able to cancel their purchase include:

  • When the reserve and collect service has been selected
  • The product is returned in store without proof of purchase
  • A contractual product where the services have been used (e.g. a mobile phone contract without any further warranty service agreements)
  • The seal is broken on the item including DVDs, CDs and other devices such as shavers.
  • The items were a special order tailored specifically to your needs

Faulty item returns

This policy applies to items that were ordered for delivery only. If the item is faulty and its within it’s 12 month guarantee period, then Curry’s normally offer a repair service, However, you still have the option to get a refund or exchange if the fault has risen within 28 days of delivery. In all cases, Curry’s reserves the right to inspect, and test the item to verify the fault. For the item to qualify for a refund or exchange, it must be in a ‘new condition’ along with all accessories and gifts that were provided with it, in their original packaging. The item can either be returned to a Curry’s branch or the Curry’s after sales department can be contacted.

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