All deposits paid into a prepay account must be used within twelve calendar months otherwise the balance will expire.
Prepayments linked to any goodwill gesture, claim payment, refund payment or any marketing offers will not be refunded.
Prepayment funds shall be treated in the same way as a high street voucher in that they have no monetary value and can only be used towards parcel deliveries on the Parcel2Go.com website.
This does not affect your statutory rights.