Claims

Name:

Job Reference Number:

Parcel number:

Date of Despatch:

Weight of Consignment:

Type of Claim: (please tick as appropriate)
Loss Part Loss Damage Other: Notes

Value of Claim:

IMPORTANT:

Please submit the form with the following documentation:

The Manifest or Airway Bill. The documentation left at collection point.
Proof of value e.g. a receipt, invoice or purchase order. The proof of value should indicate the content cost value i.e. minus vat and profit, not the sale value.
Receivers Confirmation. Any claims for loss will require written confirmation from the receiving party that they have not received the item. If this is not submitted with the claim; the claim will be refused.
Photograph(s) of damage (claims for damage only). Please note that if these will take a little time we advise you to submit the claim without the photograph(s) without delay and then ensure we receive the photograph(s) within 7 days of the initial claims submission.

Please send to:	Parcel2Go Claims Department
	Coe House
	Coe Street
	Bolton
	BL3 6BU

Only when all the documentation is received will we be able to submit your claim.

All claims are subject to the following submission (not notification) deadlines:

Damage - 14 days from the date of despatch.
Loss - 28 days from the date of despatch.

(Any claim received after these deadlines cannot be accepted.)

Please note that in the event of a damage claim the item constituting the claim should be retained as it may be required for inspection or salvage.

Print

Alternatively, printout and complete either one of the following documents
and post to the above address.

Download Claim Form (DOC)
Download Claim Form (PDF)